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  Comment Link m98 Saturday, 25 January 2025 22:25

  It might be one of the most of the most visited stores on the high street,
  but Topshop is failing to live up to the standards expected by its clientele.
  
  
  In a new survey by consumer champions Which?, the fashion retailer came 98th in a list
  of 100 UK high street stores followed by WHSmith at 99 and mobile phone retailer EE at the bottom of the pile.
  
  
  Based on responses from 9,500 shoppers, shops were rated on prices, environment, customer service and,
  the range and quality of products.
  
  Scroll down for video 
  
  
  
  
  In a survey of 9,500 UK customers Topshop was rated in bottom five British stores 
  
  
  
  TOP FIVE UK STORES  
  
  1. LUSH
  
  2. JOHN LEWIS
  
  3. INDEPENDENT DIYSTORES
  
  4. RICHER SOUNDS
  
  5. SCREWFIX
  
  
  
  BOTTOM FIVE UK STORES
  
  96. BHS
  
  97. H&M
  
  98. TOPSHOP/ TOPMAN
  
  99. WHSMITH
  
  100. EE
  
  
  
  Although WHSmith has scored poorly in the past, Topshop and BHS have tumbled down the list, with the former dropping 20
  places from its position on the 2014 list.
  
  
  
  
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  BHS ranked bottom of all the UK department
  stores with customers describing its stock as 'outdated',
  while another added that it 'does not give the impression of being a good-quality store'. 
  
  Performing equally poorly was H&M which also found itself languishing
  in the bottom five, alongside competitor Topshop. 
  
  EE was named the worst shop as customers commented on long waiting times, busy stores and sometimes unhelpful staff 
  
  At the other end of the table, department
  store John Lewis narrowly missed out on the top spot for the second year running, with Lush Cosmetics claiming first place.
  
  
  
  Lush scored highest for product range and quality,
  customer service and store environment, with staff described
  as 'helpful' and 'friendly', and the products as 'excellent'.
  
  
  
  
  
  In the list of 100 stores BHS came 96th with customers
  describing it as outdated
  
  
  
  However, it wasn't all good news for the cosmetics retailer which got a lower score on pricing, with
  one shopper saying it is 'ideal for gifts, but high prices.'
  
  John Lewis also lost marks for its high prices with customers noting
  that although products are 'great quality', they 'can be expensive'.
  
  
  
  In an editorial to accompany the new research, Which?
  said that although tidiness and short queues boosted the shopping experience,
  they were also regarded as relatively unimportant.
  
  'Although tidy stores with short queues make for a pleasant shopping experience, our analysis found that these factors are generally
  the least important in creating a positive impression on shoppers - and have the least impact on the overall customer score.' 
  
  Price is the most important factor when deciding where to shop with four in 10 (40 per cent) saying this was their top consideration.  
  
  Which? Editor Richard Headland added: 'Consumers look for quality in both products and
  service. If retailers can get their products right, along with excellent customer service and a great shopping environment, customers will keep coming
  back through their doors.'
  
  
  
  
  
  
  
  
  
  Lush cosmetics took the top spot for the second year running
  thanks to its friendly service
  
  
  
  
  
  John Lewis came in second missing out on the top spot because of its higher
  prices 
  
  
  
  TOP FIFTY UK STORES 
  
  1. LUSH
  
  2. JOHN LEWIS
  
  3. INDEPENDENT DIYSTORES
  
  4. RICHER SOUNDS
  
  5. SCREWFIX
  
  6. APPLE
  
  7. HOME BARGAINS
  
  8. INDEPENDENTS - FURNISHINGS 
  
  9. FENWICK 
  
  10. GO OUTDOORS
  
  11. INDEPENDENTS
  
  12. WATERSTONES 
  
  13. WHITE STUFF
  
  14 BODYCARE 
  
  15. SMYTHS TOYS 
  
  16. WILKO 
  
  17. BONMARCHE 
  
  18. EVANS CYCLES 
  
  19. LAKELAND 
  
  20. MAMAS & PAPAS 
  
  21. ARGOS 
  
  22. THE BODY SHOP
  
  23. CARPHONE WAREHOUSE 
  
  24. CLARKS
  
  25. FAT FACE 
  
  26. INDEPENDENTS - DEPARTMENT 
  
  27. M&S (MARKS & SPENCER) 
  
  28.  MAPLIN 
  
  29. THE PERFUME SHOP 
  
  30. ZARA 
  
  31 DUNELM MILL 
  
  32. HARVEY NICHOLS 
  
  33. LAURA ASHLEY 
  
  34. MONSOON 
  
  35. ROBERT DYAS 
  
  36. SCHUH 
  
  37. SONY CENTRE 
  
  38 THREE 
  
  39. EARLY LEARNING CENTRE 
  
  40. INDEPENDENTS -ENTERTAINMENT
  
  41. THE RANGE 
  
  42. SUPERDRUG 
  
  43 BOOTS 
  
  44. COTSWOLD OUTDOOR 
  
  45. DISNEY STORE 
  
  46. EVANS 
  
  47. IKEA 
  
  48. INDEPENDENTS - OUTDOOR 
  
  49. MOTHERCARE 
  
  50. THE ENTERTAINER 
  
  
  
  BOTTOM FIFTY UK STORES  
  
  51. HALFORDS 
  
  52. INDEPENDENTS - CLOTHING 
  
  53. M&CO 
  
  54. MOUNTAIN WAREHOUSE 
  
  55. NEXT 
  
  56. OFFICE 
  
  57. PEACOCKS 
  
  58. RYMAN 
  
  59 B&M HOME STORE 
  
  60. GAP/BABY GAP 
  
  61. JOJO MAMAN BEBE 
  
  62. MORRISONS 
  
  63.  NEW LOOK 
  
  64. OASIS 
  
  65. RIVER ISLAND 
  
  66. SAINSBURY'S 
  
  67. SAVERS 
  
  68. TOYS R US/BABIES R US 
  
  69. WICKES 
  
  70. B&Q 
  
  71. DEBENHAMS 
  
  72. HMV 
  
  73. HOUSE OF FRASER 
  
  74. INDEPENDENTS - BABY & CHILD
  
  75. INDEPENDENTS - COSMETICS
  
  76. MATALAN 
  
  77. MILLETS 
  
  78. O2 
  
  79. WALLIS 
  
  80. ASDA
  
  81. CURRYS PC WORLD 
  
  82. MISS SELFRIDGE 
  
  83. PRIMARK 
  
  84. STAPLES 
  
  85. TK MAXX 
  
  86 BLACKS 
  
  87. BURTON 
  
  88. DOROTHY PERKINS 
  
  89. SHOE ZONE 
  
  90. POUNDSTRETCHER 
  
  91. TESCO 
  
  92. HOMEBASE 
  
  93. JD SPORTS 
  
  94. SPORTS DIRECT
  
  95. VODAFONE 
  
  96. BHS
  
  97. H&M
  
  98. TOPSHOP/ TOPMAN
  
  99. WHSMITH
  
  100. EE
  
  
  
   
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